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EVacuumStore Website Review & Ratings + eVacuumStore Coupons

eVacuumStore: Products & Services

eVacuumStore is an online store that offers a huge selection of vacuum cleaners, vacuum cleaners parts and accessories, and air purifiers. eVacuumStore carries popular brands like Panasonic, Electrolux, Dirt Devil, Dyson, Bissell and many more.

eVacuumStore sells:

eVacuumStore: Company Background

eVacuumStore is an American based business that was founded in 2001 and is one of the largest online retailers of vacuum cleaners. The owner of eVacuumStore is Mr. Joseph Turner. The eVacuumStore head office is located in Massachusetts.

eVacuumStore contact information:

  • Address: 550 Adams St #357 Quincy, MA 02169 USA
  • Phone: 866-972-8227
  • Email: support@evacuumstore.com 
eVacuumStore: Customer Feedback & Reviews

Customer reviews for eVacuumStore were about 70% positive and 30% negative. 

Positive customer reviews commented on:

  • Fast shipping
  • Helpful customer service

Negative customer reviews commented on:

  • Poor customer service
  • Difficult returns

Some customer reviews were:

The people who run this company are criminals. They lie, they switch products, and they provide zero customer service. BUYER BEWARE! 

Evacuum.com has does not stand by it's products or word

My 30 year old electrolux broke and I needed something new. I found evacuumstore when I was on Google and I'm so glad I did. I never needed a new vacuum before this so I had plenty of questions. When I called customer service they picked up immediately and were beyond helpful. They answered all of my questions and helped me make my decision... And delivery was fast too!

My order cam faster than expected

I'm so glad I went to Evacuumstore.com. I have shopped for vacuums and parts at TotalVac for years but there service was never up to par. The folks at EVacuumstore were so helpful! They knew exactly what I needed for my vacuum and they shipped the part out that day! I got my part in the mail in 4 days and when I needed help installing it,

eVacuumStore: Business Credibility & Trustworthiness

eVacuumStore is accredited with the Better Business Bureau and has a BBB rating of "A". They have been accredited with the Better Business Bureau since 2012. Over the last three years, there has been 11 complaints filed against eVacuumStore with the Better Business Bureau; all the complaints have been closed to the Better Business Bureau’s satisfaction. The complaints filed against eVacuumStore were:

  • 3 complaints were due to advertising/sales Issues
  • 2 complaints were due to delivery issues
  • 6 complaints were due to problems with product/service
eVacuumStore: Website Popularity & Google Ranking

eVacuumStore website popularity:

  • eVacuumStore has a worldwide Alexa traffic rating of 226,374 out of 30 million websites.
  • eVacuumStore has an American Alexa traffic rating of 35,305
  • eVacuumStore has a Google pagerank of four out of ten.
  • The eVacuumStore site receives around 19 unique visitors daily, which account for 123 daily page views.
  • About 76% of the visitors to the eVacuumStore site are American.
eVacuumStore: Social Media Presence

eVacuumStore social media presence:

  • eVacuumStore can be followed on Facebook; they have 29,264 likes on Facebook and have 4,817 people talking about them. eVacuumStore usually updates their Facebook page several times a month.
  • eVacuumStore can be followed on Twitter; they have 14,430 followers on Twitter and have posted 19,110 tweets. eVacuumStore usually tweets several times a week.
  • eVacuumStore offers an email mailing list that customers can sign up for to keep up to date with all their great sales and new products.
  • eVacuumStore is on Pinterest; they have 71 pinned items
eVacuumStore: Website Security & Safety

eVacuumStore is Norton Secured and is TRUSTe certified. eVacuumStore is tested daily by McAfee Secure and uses an industry standard SSL certificate to encrypt their customers’ private information to help keep it safe from identity theft. Google Safe Browsing lists the eVacuumStore site as "not suspicious" and states that no malicious software or suspicious content has been detected on it in the last ninety days.

eVacuumStore: Pricing & Packages

eVacuumStore offers very competitive prices on all their products. In a price comparison of three products, eVacuumStore was the same price on two items and less expensive on one item than their leading online competitor was.

Electrolux EL4071A Access T8 Bagless Canister Vacuum

  • eVacuumStore $249.99
  • Leading competitor: $249.99

Honeywell Enviracaire Platinum 16200 HEPA Air Purifier

  • eVacuumStore $59.99 
  • Leading competitor: $42.99

iRobot Roomba 630 Vacuum Cleaning Robot

  • eVacuumStore $349.99 
  • Leading competitor: $349.99
eVacuumStore: Shipping Rates & Policies

eVacuumStore shipping rates and policies:

  • eVacuumStore ships throughout the United States and to numerous international locations
  • There is a $3.95 handling charge on most orders

American shipping:

  • eVacuumStore offers FedEx Ground, UPS 2nd Day Air, UPS 3 Day Select, UPS Ground, USPS Priority and USPS Standard Mail
  • eVacuumStore offers free shipping on orders over $50
  • Exact shipping costs are available at the checkout

International shipping:

  • International shipping options and costs are avalable at the checkout.
  • International customers are responsible for any taxes, duties and/or customs that occur.
eVacuumStore: Payment Methods Accepted

eVacuumStore accepts most major credit cards; they accept MasterCard, Visa, American Express, and Discover Card. eVacuumStore also accept payment through PayPal; PayPal is a very secure way to pay for online purchases. eVacuumStore does not accept money orders, wire transfers or checks of any kind.

eVacuumStore: Returns, Refunds & Exchange Policy

eVacuumStore return/refund policy:

  • eVacuumStore offers a 30 day return policy
  • International orders are non-refundable.
  • All returns must be in new unused condition and include all original packaging and paperwork.
  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping costs
  • There is a 20% restocking fee on most returns.
  • Customers should contact eVacuumStore's customer service to obtain a return authorization number
eVacuumStore: Product images & screenshots
eVacuumStore Coupons
Get Up to 10% Off Select Vacuums + Free Shipping @ eVacuumStore
Get Free Shipping @ eVacuumStore
Best Available eVacuumStore Coupon:
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Comments (1)
Spent almost 2 hours putting together an order. Stopped for a lunch break. When I returned, pressed the CHECKOUT button, and my order was GONE. Apparently someone set the timeout WAY too short and the server threw away all of my work. (Other web sites dont have this problem.) I called the company because I wanted the owner to know that they have been losing thousands of dollars in sales, due to the web master's amazing incompetence. I spoke with JOSH in customer service and he absolutely refused to transfer me to a supervisor. He continued to argue with me for a long time, until I said I would find another way to contact his boss. Then he finally transferred me to DAVE, who claimed to be a manager. (Of what, he would not say.) I asked DAVE if he could comp me with a free shipping code for all of the time they had caused me to waste. He said they don't use discount codes. I said, well how come I found some codes online, and there is a place on the checkout form to type them in? And he said, well why don't you use them? I said because they're expired! He just went round and round contradicting himself, making things up as he went along. So I said, okay I won't fight about it, forget about the discount. I still want to tell the owner about the problem. But just like JOSH, he continued to argue and make excuses, becoming angrier by the minute. Both of them absolutely refused to give out any contact method for the owner. Not even a snail mail address. So I said, I will find another way to contact him, and I will tell him that both of the guys in customer service refused to cooperate. And DAVE said: IF YOU DO THAT WE ARE GOING TO BAN YOU AS A CUSTOMER !!! And I said: LIKE I CARE ! Then he slams down the phone. Both of these people were unbelievably rude, immature, and argumentative. So if you have any customer service problems whatsoever, just be aware that there is no way to resolve them, because you cannot contact anyone in a position of authority if something goes wrong. This company is only a facade on the web. There is no real business, it's just a couple of bratty teenage kids. They must be forwarding the orders to a third party, and the owner spends all of his time on the golf course. If you get what you wanted, consider yourself lucky. Many people have not received what they ordered.
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